For the best results in selecting a professional cleaning firm, consider the following questions:
DO THEY HAVE GOOD REFERENCES?
Unfortunately the cleaning industry is filled with uneducated, uninformed and sometimes downright unscrupulous companies. New Dimension Cleaning enjoys one of the best reputations around. The area’s most seasoned floor covering experts, Interior Designers and Realtors refer our services exclusively. Our reputation insures that you can trust our company to provide you with the most outstanding service experience ever!
WHAT KIND OF EXPERIENCE DO THEY HAVE?
New Dimension has been caring for the finest floors and fabrics since 1992. We are experienced in all types of fibers and soiling conditions, no matter how unusual they may be. We are experienced in all methods of cleaning. New Dimension is known for being able to solve cleaning related problems that no one else can. This insures that whatever your situation is, we will be familiar with it.
ARE THEY WELL EDUCATED IN THEIR FIELD?
New Dimension Cleaning is committed to the highest order of education and training. Our company is involved in a number of educational processes. Each staff member is thoroughly trained, that’s minimum standard. In addition, our firm is certified by the IICRC. Never use a firm that isn’t. We hold 2 Master Cleaning Technician designations (the highest available), and several other designations. We write articles for industry publications and attend the highest quality seminars around the country. This insures that you will get the latest cleaning technology applied to your job.
WHICH SYSTEM DOES IT USE?
The equipment that a cleaning firm uses is incredibly important. New Dimension Cleaning uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will get maximum soil removal and maximum spot removal without over wetting your floor or fabric and without leaving a sticky residue behind.
DO THEY UNDERSTAND CUSTOMER SERVICE?
Our mission is to provide you with the most outstanding service experience possible. We are committed to showing up on time, and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.
DO YOU GET WHAT YOU PAY FOR?
Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric costing you more in the long run. New Dimension Cleaning charges you more than other companies, but you get what you pay for. It’s impossible for a company to provide the most outstanding service experience if they can’t afford to invest in the best education and equipment.
DO THEY USE TOP QUALITY PRODUCTS?
New Dimension Cleaning refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment.
DO THEY GUARANTEE THEIR WORK?
Our guarantee to you is that if you are not completely satisfied with the service experience you receive from our company, we will rush back to your location at no charge and no obligation to make things right. If you are still unimpressed, we will offer a complete refund.
IS THERE A REFERRAL PROGRAM?
For each new customer you refer to New Dimension Cleaning, we will send you a 10% referral commission. A certificate for 10% will be mailed to you when the referred customer pays the invoice. The referral commission is paid on the first new job. Repeat business does not qualify for the commission. You may then either use the certificate toward services or cash. Remember, we guarantee our work, so don’t hesitate to refer someone to us.